Terms of service

1. Your agreement with us

If you and Momen have signed a contract, statement of work, or accepted a written quote, that document sets out the scope, fees, and deadlines of the work, and it takes priority over these terms where the two disagree. These terms cover the use of the website and the portal itself.

2. What the portal is for

The portal is where we and our clients record requests, briefs, approvals, comments, files, and delivery for the work we do together. It is the official record of that work, even when a request first arrives by call, meeting, message, or email. It is not a general file-storage or backup service, and you should keep your own copies of anything important.

3. Accounts

• Accounts are created by invitation from Momen. Each client company has one login unless we agree otherwise.
• Give us accurate details and keep them up to date.
• Keep your password private, use a password you do not use elsewhere, and tell us promptly if you think someone else has access. You are responsible for what is done through your login.
• We may suspend or close an account if it is used in breach of these terms, if it puts the portal or other clients at risk, or when the working relationship ends.

4. Acceptable use

You agree not to:

• Try to access another client's records or files, or any part of the portal you have not been given access to.
• Upload anything unlawful, infringing, harmful, or that contains malware, or content you do not have the right to share with us.
• Upload special-category or other highly sensitive personal data unless we have agreed to it in advance.
• Probe, scan, overload, or interfere with the portal or its security, or use automated tools to collect data from it.
• Use the portal to send spam or to harass anyone.

Uploads are limited in size and type. Documents and images can be up to 25 MB, and MP4, MOV, and WebM videos up to 250 MB. We may remove files that break these rules.

5. Your content

You keep ownership of the files, text, and other material you provide (“your content”). You give us permission to store, process, and display it, and to share it with the service providers named in our privacy policy, only as needed to run the portal and carry out your work. You promise that you have the right to give us that content and that doing so does not break anyone else’s rights or any law.

Who owns the finished work, and what rights you receive in it, is decided by your written agreement or quote, not by these terms.

6. Briefs, approvals, and the record

When a client approves a brief, requests changes, or confirms completed work in the portal, we record who did it, what was approved, and when. You agree that these records are reliable evidence of what was requested and agreed, and that an approval made while signed in to your account is treated as given by your company. Approvals cannot be edited afterwards; a later change is recorded as a new revision or a reopened ticket.

7. Availability and changes

We work to keep the portal available, but we do not promise it will always be uninterrupted or error-free. We may carry out maintenance, change features, or retire parts of the portal. We will try to give notice of changes that significantly affect you.

8. Our responsibility to you

The portal is provided “as is”. To the fullest extent the law allows, we exclude all warranties not stated in these terms or in your written agreement, and we are not liable for indirect or consequential loss, loss of profit, or loss of data that could have been avoided by keeping your own copies. Our total liability arising from the use of the portal is limited to the amount you paid us for the work in the twelve months before the claim, or to a reasonable fixed amount where no fee was paid.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

9. Ending your use

You can stop using the portal at any time. We can end your access as described in section 3. When an account closes, we handle your data as set out in the privacy policy, and sections that by their nature should continue, such as ownership, the record of approvals, and liability, continue to apply.

10. Changes to these terms

We may update these terms. The effective date at the top shows when they last changed. If a change materially affects signed-in clients, we will tell them through the portal or by email. Using the portal after a change means you accept the updated terms.

11. Law and disputes

These terms are governed by the laws that apply where Momen is established, and the courts there have jurisdiction, unless your written agreement says otherwise or mandatory consumer law gives you rights elsewhere. We would like to resolve any problem informally first, so please contact us before starting a formal dispute.

12. Contact

For any question about these terms, use the contact form on the home page.